Help · Clarity · The House

Questions, answered.

Clarity in a world built on meaning.

I

The Forever Button

Is the button real gold?

Yes. The button is made from solid 14k gold — not plated, not filled — and comes with a Certificate of Authenticity.

What makes the Forever Button Shirt unique?

Each shirt is finished with a solid 14k gold button, a detail crafted like fine jewelry. Every piece is designed in-house and made by master artisans in the USA, combining intentional design with timeless value.

How many shirts are made?

The Forever Button Shirt is part of a limited collection. New seasons determine availability, and each piece is numbered and archived under your name.

II

Orders & Delivery

When can I expect to receive my order?

Every garment is custom made by hand. Production requires 3–4 weeks before shipment. We appreciate your patience as we craft something truly exceptional.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier’s website.

You can also view detailed tracking by visiting Track Order at the top of AngeloAlexander.com and selecting the relevant order. A tracking number appears to the right of the ship-to address, beneath the shipping method — click it to view full tracking history and the estimated date of delivery. Please allow 2–3 weeks from the time your order is placed, since each item is custom hand-made.

Can I cancel or modify my order?

We try to process orders as quickly as possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible — we’ll do our best to accommodate your request.

Most orders can be canceled up to one hour after being placed. Once an order has been placed, it cannot be modified. To check the status of an order, see the Order Details page.

What do the order statuses mean?

Placed — Your order has been received and your card has been authorized.

In Progress — Your order has been sent to our designer house to be processed and packed. Please allow 1–2 business days for an order to be prepared for shipment.

Shipped — A tracking number has been assigned and your order has left our warehouse.

Partially Shipped — Your order is arriving in multiple shipments and at least one has left our warehouse.

Returned — Returns are processed within 2 weeks of receipt. You will be notified by email once your return has been processed and credited.

What if part of my order is out of stock?

If an item in your order is out of stock after your order has been placed, the out-of-stock item will be canceled from your order and you will receive notification via email. All in-stock items will ship as normal. If the initial order met the free-shipping threshold, the order will still ship for free even after a partial cancellation.

If you would like to be notified when the item is back in stock, visit the product page and sign up for the Email when in stock alert.

III

Returns

What is the returns policy?

If you are not completely satisfied with an Angelo Alexander purchase, we welcome you to return new products or gifts for any reason. Should you find that your purchase is not right for you, we will gladly accept eligible returns within 14 days of the original purchase date.

Items must be returned in new, unworn condition and accompanied by valid proof of purchase. Every return is carefully reviewed through our internal 8-step verification process to ensure the integrity and authenticity of each piece. Approved returns are eligible for a 70% refund to the original method of payment.

This policy applies to purchases made through AngeloAlexander.com, official Angelo Alexander retail locations, and authorized third-party marketplaces (including but not limited to Instagram, Google, YouTube, and Facebook), as well as Instacart and Shipt orders.

To preserve the standard of our collections, all returns are subject to validation and approval at the sole discretion of Angelo Alexander. We reserve the right to limit or decline returns or exchanges where necessary. Government-issued identification may be requested to verify identity. If a return is not approved, the item may not be returned.

We remain committed to maintaining the craftsmanship and lasting value that define Angelo Alexander.

IV

Account

How do I reset my password?

If you have forgotten your password, click the Forgot password? link on the Sign In screen. Enter your email address and we will send you a link to reset your password.

How do I change my login email or password?

You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.

V

The House

Do you have a physical store?

We welcome guests to our private showroom in Midtown Phoenix. Visits are available by appointment only.

How do I find a specific product?

Know exactly what you want? Use the Search box in the upper-left corner of our site to find the exact product you need, or browse the results that fit your criteria. You can enter a product number or even a partial description of the product.

Where can I find product details?

Once you’ve found a piece, you can read its benefits, sizing, and care notes on each product detail page. The information appears beneath the product. All available colors, fits, and sizes are listed below the detail text.

How do I know if a piece is in stock?

The house works in limited quantity. New seasons determine availability, and each season’s pieces are made in a small, finite run before the archive closes.

“Clarity in a world built on meaning.

Chat with us

Still have questions?

We’re here to assist with any questions about the Angelo Alexander collection. Our team responds to all inquiries within 2–3 business days.

Email support@angeloalexander.com
Hours Mon–Fri · 9AM–6PM EST
Location Crafted in the USA · serving clients worldwide
AA