Frequently Asked Questions
Clarity in a world built on meaning.
General Questions
Products/Services Questions
Account Questions
Technical Questions
Contact Questions
1. General Questions
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
We welcome guests to our private showroom in Midtown Phoenix. Visits are available by appointment only.
When can I expect to receive my order?
Every garment is custom made by hand, production requires 3–4 weeks before shipment. We appreciate your patience as we craft something truly exceptional.
2. Returns and Exchanges
Returns Policy
If you are not completely satisfied with an Angelo Alexander purchase we welcome you to return new products or gift for any reason. Should you find that your purchase is not right for you, we will gladly accept eligible returns within 14 days of the original purchase date.
Items must be returned in new, unworn condition and accompanied by valid proof of purchase. Every return is carefully reviewed through our internal 8-step verification process to ensure the integrity and authenticity of each piece.
Approved returns are eligible for a 70% refund to the original method of payment.
This policy applies to purchases made through AngeloAlexander.com, official Angelo Alexander retail locations, authorized third-party marketplaces (including but not limited to Instagram, Google, YouTube, and Facebook), as well as Instacart and Shipt orders.
To preserve the standard of our collections, all returns are subject to validation and approval at the sole discretion of AA. We reserve the right to limit or decline returns or exchanges where necessary. Government-issued identification may be requested to verify identity. If a return is not approved, the item may not be returned.
We remain committed to maintaining the craftsmanship and lasting value that define Angelo Alexander.
1. Finding Products
Search for Products
Know exactly what you want? Or perhaps you're just searching for our new designs? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need, or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product.
Q: Is the button real gold?A: Yes. The button is made from solid 14k gold, not plated or filled, and comes with a Certificate of Authenticity.
Q: What makes the Forever Button Shirt unique?A: Each shirt is finished with a solid 14k gold button, a detail crafted like fine jewelry. Every piece is designed in-house and made by master artisans in the USA, combining intentional design with timeless value.
Q: How many shirts are made?A: The Forever Button Shirt is part of a limited collection. Limited run of how many made per season.
Searching for that perfect gift? Browse our Gifts section to view the newest gift sets and selections for the season.
Product Information
After you have found the perfect product, you can read the benefits and usage tips on each product detail page. The information is located beneath the product details. All the available colors, formulations, and sizes are listed below the detail text.
Product Ingredients
To view the ingredients of any particular product, just click "Details" underneath the product details and click on the tab that says “Ingredients” to view the full list of ingredients.
Product Availability & Out of Stock Products
Limited Quantity. New seasons will determine availability.
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Order status & history
Tracking an Order
You can track the status of your order online at AngeloAlexande.com. Click on Track Order at the top of the page to see your Recent Orders. Click on the order number for the shipment that you would like to track, and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information. You can review the tracking history and the estimated date of delivery. Please estimate 2 - 3 weeks from the time your order is placed since each item is custom hand made.
Order Statuses:
Order Submitted - "Placed"
Once you have placed your order on Angelo Alexander and your credit card has been authorized, your order status will appear as "Placed."
Order Processing - "In Progress"
Once you have placed your order, it will be sent to our designer house to be processed and packed for shipment. During this time, your order status will appear as "In Progress." Please allow 1 - 2 business days for the order to be processed and prepared for shipment.
Order Delivery - "Shipped"
Once we have assigned a tracking number to your order, and it has left our warehouse, the order status will appear as "Shipped."
Order Delivery - "Partially Shipped"
If your order will arrive in multiple shipments, once one of those shipments has left our warehouse, the order status will appear as "Partially Shipped."
Order Returned - "Returned"
It takes up to 2 weeks to process a return and credit your credit card account. Once your order has been returned and processed, the order status will show "Returned." We will notify you via email once your return has been processed.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.
Partially Canceled Orders
If an item in your order is out of stock after your order has been placed, the out of stock item will be canceled from your order, and you will receive notification via email. All in-stock items in your order will be shipped. If the initial order you placed met the $50 minimum free shipping threshold, but part of your order was canceled by Sephora, the order will still ship for free. If you would like to be notified when the item is back in stock, please visit the product page and sign up for the "Email when in stock" alert. Orders that contain out of stock items will be partially canceled for U.S. and Canada Sephora.com orders only.
Chat with us
We’re here to assist with any questions about the Angelo Alexander Collection.”
Our team responds to all inquiries within 2–3 business days.
Email: support@angeloalexander.com
Hours: Monday–Friday, 9AM–6PM EST
Location: Crafted in the USA, serving clients worldwide
